DESKTOP SUPPORT TECHNICIAN

REDWOOD CITY, CA

CONTRACT TO HIRE

Option 1 Staffing is an award winning, statewide, recognized leader in staffing and recruiting, specializing in placing the highest caliber of Non-Clinical Healthcare, Information Technology, Supply Chain, Administrative/Office and Accounting/Finance professionals in contract and direct-hire opportunities. We work with top and emerging companies in the Technology and Healthcare industry.

Option 1 Staffing is currently recruiting for a Desktop Support Technician who is looking to elevate their career. This role will provide the opportunity to get hands on experience with the latest bleeding edge technologies. Our Client’s Help Desk is viewed as a grooming team for these verticles. The ideal candidate will have a strong desire to pursue a career in IT. Our Help Desk professionals are expected to provide high quality end user support with a strong background in PC support (windows/Mac) and proven experience with Microsoft Office 365. Must possess above average customer service, organizational, verbal and written skills.

Responsibilities Include:

• Provides world class customer service with a focus on setting a positive and supportive tone with end users
• Reacts and responds to tickets and alerts to ensure maximum possible service availability and performance
• Provides Level 1 and 2 support for incidents (problem/issues) or service requests related to hardware, software, mobile devices and network connectivity
• Records ticket and status information in a timely / accurate fashion
• Troubleshoots and resolves incidents and/or escalate as required with support vendors and RKON senior support engineers
• Facilitates resolution of tickets/service requests while meeting or exceeding defined service level expectations
• Contributes and maintains accurate documentation to provide consistent solutions
• Assists level 2 systems and network security teams with tasks as server builds, firewall policy updates and system backups
• Completes assigned administrative projects (i.e. testing and other project related tasks)
• Other duties as assigned

For immediate consideration, please apply!

“Best of Staffing Award”

Best of Staffing Award is the only award in the U.S that recognizes staffing agencies that have proven superior service quality based entirely on ratings provided by their clients and job candidates. Award winners make up less than 2% of all staffing agencies in North America.

“Top Performer Award”

Top Performer Award by Workforce Logiq highlights high-performing staffing companies who are chosen based on a variety of criteria critical to our clients’ satisfaction, including customers serviced, cycle time, submittals per requisition, percentage of submittals hired, program compliance, fill ratio, and more.

Member American Staffing Association Since 1991.