Computer System Analyst

Palo Alto, CA

1-Year Contract

$26 – $28/hour

Exciting Opportunity: Junior IT – Join a Top Bay Area Employer!

Kickstart your IT career with hands-on experience across both Windows and Mac environments. We’re looking for someone who’s comfortable navigating different operating systems and excited to learn more about network infrastructure and business software. If you’re naturally curious and eager to grow, this is the perfect place to build your skills.

Responsibilities:

• Technical Deployment: Image machines and install, configure, and deploy hardware and software to end-users
• Triage Support: Provide initial technical support, gathering information and attempting to resolve issues
• Issue Resolution: Troubleshoot and resolve basic technical issues, such as password resets, software installation, and configuration problems
• Escalation: Identify and escalate complex issues to higher-level support teams, providing detailed documentation and context
• Documentation: Maintain accurate records of client interactions, issues, and resolutions in a ticketing system
• Customer Communication: Communicate technical information to non-technical customers, providing clear explanations and setting proper expectations
• Knowledge Base Development: Contribute to the development and maintenance of a knowledge base, including troubleshooting guides and FAQs

Qualifications:

• 2+ years of directly related experience
• Familiarity with help desk ticketing systems, and remote support tools
• Bachelors preferred
• Proficiency in Windows and Mac operating systems
• Experience with mobile device operating systems, including iOS and Android, is highly desirable.

For immediate consideration, please apply!

Option 1 Staffing is an award-winning, statewide, recognized leader in staffing and recruiting, specializing in placing the highest caliber of Non-Clinical Healthcare, Information Technology, Supply Chain, Administrative/Office, and Accounting/Finance professionals in contract and direct-hire opportunities. We work with top and emerging companies in the Technology and Healthcare industry.

We Offer:

• Excellent opportunity to work for an outstanding, large, and growing company!
• Awesome Benefits!
• Excellent salary!
• Medical Insurance
• 401K

“Best of Staffing Award”

Best of Staffing Award is the only award in the U.S. that recognizes staffing agencies that have proven superior service quality based entirely on ratings provided by their clients and job candidates. Award winners make up less than 2% of all staffing agencies in North America.

“Top Performer Award”

Top Performer Award by Workforce Logiq highlights high-performing staffing companies who are chosen based on a variety of criteria critical to our clients’ satisfaction, including customers serviced, cycle time, submittals per requisition, percentage of submittals hired, program compliance, fill ratio, and more.

Member American Staffing Association Since 1991.