650 941-5115 Mon - Fri 8:00 am to 5:00 pm.

SR. DESKTOP SUPPORT TECHNICIAN

  • Location:
  • Salary:
    negotiable
  • Job type:
    Contract
  • Posted:
    1 week ago
  • Category:
    Information Technology
  • Deadline:
    June 10, 2022
  • Job Level:

SR. DESKTOP SUPPORT TECHNICIAN

HAYWARD, CA

Option 1 Staffing is an award winning, local, recognized leader in staffing and recruiting, specializing in placing the highest caliber of Non-Clinical Healthcare, Information Technology, Supply Chain, Administrative/Office and Accounting/Finance professionals in contract and direct-hire opportunities. We work with top and emerging companies in the Technology and Healthcare industry.

Description:

A Sr. Desktop Support Technician is responsible for handling PC and mobile device tickets from a support queue in a timely manner and assisting users with various advanced systems issues. This individual maintains a proficient knowledge of technical programs and is able to assist users with a variety of problems and may be asked to assist in special projects coordinated by our client.

Responsibilities

  • Respond to incidents assigned to the Level 2 Service queue and resolve client problems via telephone or onsite as needed
  • Provide level 2 technical support
  • Troubleshoot software, hardware, and mobile device problems
  • Document client incidents in a ticket management system
  • Interact with clients and co-workers to diagnose and resolve problems
  • Analyze, resolve, track, escalate and accurately document various technical problems
  • Support feature, functionality, and usage of specific applications
  • Stay current on and adhere to established policies, procedures, documentation and technologies key to long-term success
  • Build positive relationships with clients

Top Skills Details:

Windows 10, Support, Desktop, Active directory, Hardware, Office 365

Additional Skills & Qualifications:

Required Qualifications

  • Educational degree/certificate or equivalent experience
  • 5-8 years of hands-on desktop support experience; strong customer service skills
  • Knowledge in Microsoft Office
  • Knowledge of Office365 Exchange
  • Knowledge in Microsoft Windows
  • Knowledge of Active Directory and user account changes
  • Technical aptitude with strong PC and mobile device literacy skills
  • Self-starter with a desire to work well in a team environment
  • Strong written and verbal communication skills; attention to detail
  • Troubleshooting
  • Printers
  • High level white glove support
  • Healthcare experience a plus

Experience Level:

Expert Level

We Offer:

  • Excellent opportunity to work for a outstanding, large and growing company!
  • Renown Healthcare Organization – Huge career growth potential!
  • Awesome Benefits!
  • Excellent salary!
  • Medical Insurance
  • 401K

For immediate consideration, please apply!

“Best of Staffing Award”

Best of Staffing Award is the only award in the U.S that recognizes staffing agencies that have proven superior service quality based entirely on ratings provided by their clients and job candidates. Award winners make up less than 2% of all staffing agencies in North America.

“Top Performer Award”

Top Performer Award by Workforce Logic highlights high-performing staffing companies who are chosen based on a variety of criteria critical to our clients’ satisfaction, including customers serviced, cycle time, submittals per requisition, percentage of submittals hired, program compliance, fill ratio, and more.

Member American Staffing Association Since 1991.

 

location