Patient Experience Representative-Healthcare

Palo Alto, CA

Contract

Do you love working with people? Are you looking for a professional career?

Then, this just might be the opportunity that you’ve been looking for!!

Option 1 Staffing is an award winning, local recognized leader in staffing and recruiting, specializing in placing the highest caliber of Administrative, Accounting, IT, Finance and Non Clinical Healthcare professionals in contract and direct-hire opportunities. We work with top and emerging companies in the Technology and Healthcare industry.

Job Description:

The Patient Experience Representative is dedicated to promote the highest quality of hospitality and patient/guest satisfaction. The Representative functions as a resource and a liaison between the patient and their family, the hospital, and the community it serves; ensures patient rights are respected, promotes a culture of safety, and provides a channel for problem mediation and resolution to promote the highest quality of care and customer satisfaction. The Representative is a conduit for feedback to management staff on employee and/or physician performance issues related to patient satisfaction. Represents and interprets the mission, policies, and procedures and services of to patients, guests, and staff.

Qualifications:

• Associate’s degree; Bachelor’s degree or Hospitality training preferred.
• Minimum two years’ experience involving patient interaction and satisfaction.
• Knowledge of medical terminology, hospital systems, operations, locations and departments relating to patient care and progression.
• Ability to understand and develop knowledge of Patient Rights & Responsibilities, Joint Commission standards, and Centers for Medicare/Medicaid regulations
• Ability to comprehend and discuss patient’s medical care and nursing care with physicians, nurses and other healthcare professionals in order to assess patient grievances
• Ability to speak and write effectively
• Ability to maintain confidentiality of sensitive verbal and written information
• Demonstrated ability to prioritize a large number of simultaneous, complex situations and complete them within reasonable time frames Proficiency with Windows-based office software, computers and operating systems

For Immediate consideration, please apply!