MANAGER – END USER SERVICES

DIRECT HIRE

Option 1 Staffing is an award winning, local recognized leader in staffing and recruiting, specializing in placing the highest caliber of Administrative, Accounting, IT, Finance and Non Clinical Healthcare professionals in contract and direct-hire opportunities. We work with top and emerging companies in the Technology and Healthcare industry.

Option 1 Staffing is currently recruiting for a Manager-End User Services for one of our Top Clients!

You and your team will support the end entire user community of the organization. providing excellent superior customer service with technical leadership.

Job Summary:

​Manage daily schedule and responsibilities for support staff consistent with organizational goals and objectives.
Key responsibilities include, analysis of support requests to determine potential improvements to service delivery, manage allocation of resources to ensure effective delivery of services to customers and manage large-scale roll outs of new technologies and upgrades. Prior experience working with Service Now preferred.

Responsibilities:

• Manage, review and direct daily activities of 10 plus direct reports and contractors.
• Defines End User project delivery process, procedures and best practices.
• Ensures the proactive delivery of effective and efficient services to departments and users.
• Manage the introduction of innovative products, services and processes to the customer base.
• Improving overall customer experience.
• Design and implement road map and infrastructure needed to drive growth and operational success.
• Manager and maintain a detailed budgets.

Education:

Bachelor’s Degree in Business Management, Computer Science or related field.

Excellent Salary and Benefits.

For immediate consideration apply today!