JR. DESKTOP SUPPORT TECHNICIAN (2 YEARS EXPERIENCE)

SAN FRANCISCO, CA

CONTRACT TO HIRE

EXCELLENT OPPORTUNITY TO JOIN A GROWING COMPANY!

Option 1 Staffing is an award winning, statewide, recognized leader in staffing and recruiting, specializing in placing the highest caliber of Non-Clinical Healthcare, Information Technology, Supply Chain, Administrative/Office and Accounting/Finance professionals in contract and direct-hire opportunities. We work with top and emerging companies in the Technology and Healthcare industry.

Option 1 Staffing is currently recruiting for a Jr. Level (2 years exp.) Desktop Support Technician with Windows exp. needed asap. This is a contract to hire position with a growing biotech company. Excellent salary, benefits and team!

Job Summary

The Deskside Support Technician will provide comprehensive technical support services and carry out responsibilities in accordance with the organization’s policies, procedures, and state, federal and local laws. You will provide comprehensive technical support services to our Client’s internal customers and service providers.

Duties:

• Resolve on-line, call in and in-person requests from client associates for business support related to their business tools
• Displays a high-touch, high quality customer service, by greeting customers upon entry to the service area, frequent follow-up and proactive attention to their needs.
• Assess reported issues and as necessary work directly with our Client’s service providers for escalation and timely issue resolution.
• Effectively communicate with Deskside Supervisor in regards to asset management and break/fix processes.
• Provide setup and support services for conference rooms, including set up of audio visual equipment as necessary
• Provide white-glove service for VIP’s for all incidents, service requests, etc.
• Provide end user training in applications or operating system fundamentals.
• Supports end users with virus/malware related issues; helps repair systems; train end users on safe and secure IT behaviors.

• Investigate and resolve Service Desk tickets (Incidents, Problems, Service Requests) as assigned.
• Collect equipment from offboarding employees.
• Makes proactive recommendations for site-specific IT improvements.
• Follow established Asset Management processes in a timely manner to ensure accuracy of inventory quantities and locations
• Report any potential problem cases to the Level II technician and/or Deskside Supervisor. (Build a “proactive” environment)

Qualifications

• • High school or equivalent (Required)
  • Windows: 2 years (Required)
  • Customer service: 2 years (Required)
  • US work authorization (Required)

For immediate consideration, please apply!

“Best of Staffing Award”

Best of Staffing Award is the only award in the U.S that recognizes staffing agencies that have proven superior service quality based entirely on ratings provided by their clients and job candidates. Award winners make up less than 2% of all staffing agencies in North America.

“Top Performer Award”

Top Performer Award by Workforce Logiq highlights high-performing staffing companies who are chosen based on a variety of criteria critical to our clients’ satisfaction, including customers serviced, cycle time, submittals per requisition, percentage of submittals hired, program compliance, fill ratio, and more.

Member American Staffing Association Since 1991.