HELP DESK TECHNICIAN II
CONTRACT TO HIRE
MOUNTAIN VIEW, CA
Option 1 Staffing is an award winning, statewide, recognized leader in staffing and recruiting, specializing in placing the highest caliber of Non-Clinical Healthcare, Information Technology, Supply Chain, Administrative/Office and Accounting/Finance professionals in contract and direct-hire opportunities. We work with top and emerging companies in the Technology and Healthcare industry.
Option 1 Staffing is currently recruiting for a Help Desk Technician ll with experience in IT within healthcare or other 24/7 high-availability environment. This is a Contract to Hire position with a top healthcare facility located in Mt. View, CA.
Top three skills:
1 – Previous Phone support experience
2 – Windows troubleshooting – O365/AD/Networking
3 – ServiceNow Ticketing system experience
EXPERIENCE AND SKILLS:
-Must have at least 2 years of relevant Help Desk experience in IT within healthcare or other 24/7 high-availability environment.
-Strong Communication skills, as well as customer service skills
-Troubleshooting and ability to resolve technical issues
-Demonstrated ability to acquire technical knowledge dynamically and quickly.
-Ability to respond positively in stressful situations to difficult customers.
-Knowledge of relevant call tracking and ticket management applications.
-Knowledge of customer service practices. Understanding of client/server computing.
-Understanding of basic networking topology.
-Working knowledge of fundamental operations of relevant software applications, hardware, and other equipment.
-Well versed in using and supporting Microsoft Windows, Word, Excel, and Outlook.
-Must demonstrate excellent written/verbal interpersonal communication and problem-solving skills.
-Ability to build organizational partnerships with others, and be able to negotiate and build consensus.
-Ability to manage own time and schedule own tasks.
-Must take the initiative to work efficiently without constant supervision and direction.
-Demonstrated resourcefulness, initiative, and analytical abilities.
-Must be able to work varied shifts and/or additional hours.
-Ability to read, write, hear, and verbally communicate in English to the degree required to perform the job.
For immediate consideration, please apply!
“Best of Staffing Award”
Best of Staffing Award is the only award in the U.S that recognizes staffing agencies that have proven superior service quality based entirely on ratings provided by their clients and job candidates. Award winners make up less than 2% of all staffing agencies in North America.
“Top Performer Award”
Top Performer Award by Workforce Logiq highlights high-performing staffing companies who are chosen based on a variety of criteria critical to our clients’ satisfaction, including customers serviced, cycle time, submittals per requisition, percentage of submittals hired, program compliance, fill ratio, and more.
Member American Staffing Association Since 1991.