650 941-5115 Mon - Fri 8:00 am to 5:00 pm.

Help Desk Specialist

  • Location:
  • Salary:
    negotiable
  • Job type:
    Contract to Hire
  • Posted:
    8 months ago
  • Category:
    Information Technology
  • Deadline:
    February 28, 2022
  • Job Level:

Help Desk Specialist

Contract to Hire

Redwood City, CA

 

The Help Desk Specialist is responsible for keeping the company team connected and productive, keeping inventory organized and updated, and keeping conference rooms functioning and tidy. You will be involved in all aspects of IT from assisting with onboarding employees to making sure the entire environment is operational. This position will report to the IT Manager.

What You’ll Do

● Serve as the primary point of contact for Tier 1/2 IT Helpdesk tickets

● Provide excellent customer service

● Manage and maintain an inventory of computer devices and peripherals

● Be the first to troubleshoot user, network, and infrastructure issues

● Routinely inspect, test, and troubleshoot Conference Rooms and Zoom Rooms

● Assist in network and infrastructure deployments and builds

About You

● Bachelor’s degree in Computer Science or Information Technology, or equivalent work experience

● Ability to provide excellent customer service and comfortable with users at all levels of the organization

● 2-4 years of IT Help Desk Experience

● Experience supporting an OS blended environment (Windows/OSX)

● Experience working with Saas services like OKTA and G-Suite

● Experience with device management solutions like JAMF and Intune.

● Excellent written, listening, and verbal communication skills

● Works well with a close-knit team

● Keen attention to detail, a sense of urgency, a memory of patterns, and interest in problem-solving

● Ability to maintain professionalism while working with all levels of associates

● Must be able to safely lift 50 lbs

Nice to Have

● Solid understanding of security and network fundamentals

For immediate consideration, please apply!

We Offer:
  • Excellent opportunity to work for a outstanding, large and growing company!
  • Renown Healthcare Organization – Huge career growth potential!
  • Awesome Benefits!
  • Excellent salary!
  • Medical Insurance
  • 401K

For immediate consideration, please apply!

“Best of Staffing Award”

Best of Staffing Award is the only award in the U.S that recognizes staffing agencies that have proven superior service quality based entirely on ratings provided by their clients and job candidates.   Award winners make up less than 2% of all staffing agencies in North America.

“Top Performer Award”

Top Performer Award by Workforce Logiq highlights high-performing staffing companies who are chosen based on a variety of criteria critical to our clients’ satisfaction, including customers serviced, cycle time, submittals per requisition, percentage of submittals hired, program compliance, fill ratio, and more.

 Member American Staffing Association Since 1991.

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