HELP DESK MANAGER
REDWOOD CITY, CA
Option 1 Staffing is an award winning, statewide, recognized leader in staffing and recruiting, specializing in placing the highest caliber of Non-Clinical Healthcare, Information Technology, Supply Chain, Administrative/Office and Accounting/Finance professionals in contract and direct-hire opportunities. We work with top and emerging companies in the Technology and Healthcare industry.
Our client is a clinical-stage precision oncology company focused on developing novel targeted therapies to inhibit high-value frontier targets in RAS-addicted cancers. The company’s R&D pipeline comprises RAS(ON) Inhibitors designed to suppress diverse oncogenic variants of RAS proteins, and RAS Companion Inhibitors for use in combination treatment strategies. As a new member of the team, you will join other outstanding scientists in a tireless commitment to patients with cancers harboring mutations in the RAS signaling pathway.
The Help Desk Manager manages a team of support personnel who troubleshoot and resolve IT issues. This person will ensure the help desk staff uses the required tools and software to identify, document, track, resolve, and escalate reported problems. The role is part general management, part service operations and part special projects – the helpdesk manager wears many hats. This person will also serve as the helpdesk liaison to major business-impacting initiatives.
Required Experience, Skills, and Education:
For immediate consideration, please apply!
“Best of Staffing Award”
Best of Staffing Award is the only award in the U.S that recognizes staffing agencies that have proven superior service quality based entirely on ratings provided by their clients and job candidates. Award winners make up less than 2% of all staffing agencies in North America.
“Top Performer Award”
Top Performer Award by Workforce Logiq highlights high-performing staffing companies who are chosen based on a variety of criteria critical to our clients’ satisfaction, including customers serviced, cycle time, submittals per requisition, percentage of submittals hired, program compliance, fill ratio, and more.
Member American Staffing Association Since 1991.