650 941-5115 Mon - Fri 8:00 am to 5:00 pm.


  • Location:
  • Salary:
  • Job type:
  • Posted:
    1 month ago
  • Category:
  • Deadline:
    October 20, 2022
  • Job Level:

Front Desk Receptionist

Redwood City, CA


Remote few days Hybrid Role -Position is remote now but will be 1-3 day on-site in RWC

Option 1 Staffing is an award winning, statewide, recognized leader in staffing and recruiting, specializing in placing the highest caliber of Non-Clinical Healthcare, Information Technology, Supply Chain, Administrative/Office and Accounting/Finance professionals in contract and direct-hire opportunities. We work with top and emerging companies in the Technology and Healthcare industry.

  • Customer Service,
  • Computer skills
  • Clear communication skills verbally and written,
  • Positive attitude, problem solving, patience, and numeracy.

The Customer Service Representative (CSR) reports to the Customer Service Supervisor (CSS) in department. The Customer Service Representative interacts with faculty, staff, students, departments, vendors, and visitors on a daily basis, providing customer service via email and phone regarding all transportation products and services.

Typical duties:

· Answers a high volume of calls made to the department’s general telephone line and provides information to customers regarding parking and alternative transportation options.

· Corresponds with customers via email. Responds to a high volume of emails sent to the department’s general email address.

· Sells virtual parking permits, carpool permits, transit passes and other products. Processes applications received by mail or fax.

· Reconciles virtual cash drawer and daily sales log, balancing credit cards, etc., for daily sales of all the transportation products. Resolves discrepancies, working with the supervisor or systems analyst.

· Processes bike registrations for students and the community entering data into database.

· Enters data into POS system for ridesharing, Guaranteed Ride Home and Emergency Ride Home alternative programs.

· Provides transportation information, including public transit information and schedules.

· Responds to request for special event parking arrangements and updates the event parking calendar and customer on their request.

· Attends and participates in meetings that may include overseeing a project, offers ideas and suggestions to improve programs and customer service.

· Works closely with department’s analysts and programmer to identify and correct database problems and make recommendations, which may not include supervisor’s assistance.

· Work with the team to continually revise the POS system training manual based on policy or protocol changes.

· Provides first-hand training and assistance to temporary employees.

· Performs other general duties relevant to job and department needs as determined by supervisor.


· Requires at least 2-3 years of customer service experience. Combination of education and experience that demonstrates the skills necessary to provide friendly customer service and act in a professional manner at all times.

· Demonstrated ability to interact patiently and courteously with a variety of people.

· Strong communication skills, both verbal and written.

· Ability to learn policies and procedures and use information to make sound decisions on a routine basis.

· Strong administrative and organizational skills; detail-oriented.

· Work independently with minimal supervision and as part of a team.

· Ability to multi-task and function effectively in a fast-paced, high-pressure environment, with frequent interruptions.

· Be able to perform detailed and repetitive work accurately and expeditiously.

· Requires work schedule adjustments and ability to work overtime.

For immediate consideration, please apply!

“Best of Staffing Award”

Best of Staffing Award is the only award in the U.S that recognizes staffing agencies that have proven superior service quality based entirely on ratings provided by their clients and job candidates. Award winners make up less than 2% of all staffing agencies in North America.

“Top Performer Award”

Top Performer Award by Workforce Logiq highlights high-performing staffing companies who are chosen based on a variety of criteria critical to our clients’ satisfaction, including customers serviced, cycle time, submittals per requisition, percentage of submittals hired, program compliance, fill ratio, and more.

Member American Staffing Association Since 1991.