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Desktop LeadTech III

  • Location:
  • Salary:
    negotiable
  • Job type:
    Direct Hire
  • Posted:
    7 months ago
  • Category:
    Information Technology
  • Deadline:
    March 14, 2022
  • Job Level:

Desktop Lead Tech III

DIRECT HIRE

MOUNTAIN VIEW, CA

 

Option 1 Staffing is an award winning, statewide, recognized leader in staffing and recruiting, specializing in placing the highest caliber of Non-Clinical Healthcare, Information Technology, Supply Chain, Administrative/Office and Accounting/Finance professionals in contract and direct-hire opportunities. We work with top and emerging companies in the Technology and Healthcare industry.

 
The Desktop Lead Technician III is a member of the Desktop Group within Technical Services. This position concentrates on direct customer interaction and is responsible for all end-user technical activities taking place within assigned departments and areas. This is a Sr. level position.
Responsibilities:
  • Responsible for end-user hardware and software installations, updates, maintenance, repairs, and other support within a 24x7x365 high-availability healthcare environment.
  • End-user hardware includes desktops, laptops, computers on carts, thin clients, tablets, and other mobile devices.
  • End-user software includes various operating systems, standard applications such as Microsoft Office, and healthcare specific applications.
  • Provides remote and face-to-face support to both internal and external customers with technical problems and requests including connectivity, access, computer hardware, operating system, and software application functions.
  • Provides timely completion of requests and resolution of problems or escalation of those that cannot be handled directly to appropriate technical personnel.
  • Provides ticket status updates to management and customers.
  • Must have strong communication and customer service skills to successfully work with a wide variety of customers to identify, troubleshoot, and resolve problems.
  • Daily interaction with customers, Applications Analysts, Technicians, Engineers, and other members of the IS Division on the day-to-day operations of the environment.
  • Will be required to provide 24×7 on-call rotation with some evening and weekend work required as necessary.

Qualifications:

  • Associate’s degree in Information Technology, Computer Science, or related field AND four years relevant desktop support work experience in Information Technology within healthcare or other 24/7 high-availability environment OR Five years relevant desktop support work experience in Information Technology with at least two years experience being within healthcare or other 24/7 high-availability environment.
  • Demonstrated experience working in a heterogeneous LAN/MAN/WAN environment installing, implementing, and testing a wide variety of vertical and off the shelf applications as well as diverse hardware.
  • Demonstrated knowledge of network communications and server-client environments.
  • Strong technical and customer service skills a must.
  • Must demonstrate excellent written/verbal interpersonal communication and problem solving skills.
  • Ability to build organizational partnerships with others, and be able to negotiate and build consensus.
  • Ability to manage own time and schedule own tasks. Must take the initiative to work efficiently without constant supervision and direction.
  • Demonstrated resourcefulness, initiative, and analytical abilities.
  • Solid understanding of ServiceNow, incident management, creating dashboards, generating reports and navigating through different features (preferably in a Healthcare/Hospital organization.)
  • Knowledge of Windows10, VMware Horizon View, thin clients (Dell Wyse/iGel), VDI, Desktop Support ( VDI, RDSH, AVS a plus)
  • Leadership skills, manages workloads and handles ticket assignments on a daily basis
  • Oversees/coordinates logistics and resources for assignments related to office moves/relocations
  • Proven experience leading a diverse team and managing technical projects
  • 4 years plus experience as a Desktop Lead
Preferred Qualifications:
  • Successful completion of additional related certification.12. Successful completion of multiple courses in relevant computer fields from a recognized program.
  • Experience working in and supporting a virtual desktop environment. License/Certification/Registration Requirements1.
  • Successful completion of CompTIA A+, CompTIA Network+, MCP in Windows Desktop, or other comparable certification.
  • Must present evidence of certification.
  • Valid California driver’s license.

    For immediate consideration, please apply!

    “Best of Staffing Award

    Best of Staffing Award is the only award in the U.S that recognizes staffing agencies that have proven superior service quality based entirely on ratings provided by their clients and job candidates.   Award winners make up less than 2% of all staffing agencies in North America.

    “Top Performer Award”

    Top Performer Award by Workforce Logiq highlights high-performing staffing companies who are chosen based on a variety of criteria critical to our clients’ satisfaction, including customers serviced, cycle time, submittals per requisition, percentage of submittals hired, program compliance, fill ratio, and more.

    Member American Staffing Association Since 1991.

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