Option 1 Staffing is an award winning, statewide, recognized leader in staffing and recruiting, specializing in placing the highest caliber of Non-Clinical Healthcare, Information Technology, Supply Chain, Administrative/Office and Accounting/Finance professionals in contract and direct-hire opportunities. We work with top and emerging companies in the Technology and Healthcare industry.

• Responsible for end-user hardware and software installations, updates, maintenance, repairs, and other support within a 24x7x365 high-availability healthcare environment.
• End-user hardware includes desktops, laptops, computers on carts, thin clients, tablets, and other mobile devices.
• End-user software includes various operating systems, standard applications such as Microsoft Office, and healthcare specific applications.
• Provides remote and face-to-face support to both internal and external customers with technical problems and requests including connectivity, access, computer hardware, operating system, and software application functions.
• Provides timely completion of requests and resolution of problems or escalation of those that cannot be handled directly to appropriate technical personnel.
• Provides ticket status updates to management and customers.
• Must have strong communication and customer service skills to successfully work with a wide variety of customers to identify, troubleshoot, and resolve problems.
• Daily interaction with customers, Applications Analysts, Technicians, Engineers, and other members of the IS Division on the day-to-day operations of the environment.
• Will be required to provide 24×7 on-call rotation with some evening and weekend work required as necessary.

Qualifications:

• Associate’s degree in Information Technology, Computer Science, or related field AND four years relevant desktop support work experience in Information Technology within healthcare or other 24/7 high-availability environment OR Five years relevant desktop support work experience in Information Technology with at least two years experience being within healthcare or other 24/7 high-availability environment.
• Demonstrated experience working in a heterogeneous LAN/MAN/WAN environment installing, implementing, and testing a wide variety of vertical and off the shelf applications as well as diverse hardware.
• Demonstrated knowledge of network communications and server-client environments.
• Strong technical and customer service skills a must.
• Must demonstrate excellent written/verbal interpersonal communication and problem solving skills.
• Ability to build organizational partnerships with others, and be able to negotiate and build consensus.
• Ability to manage own time and schedule own tasks. Must take the initiative to work efficiently without constant supervision and direction.
• Demonstrated resourcefulness, initiative, and analytical abilities.
• Solid understanding of ServiceNow, incident management, creating dashboards, generating reports and navigating through different features (preferably in a Healthcare/Hospital organization.)
• Knowledge of Windows10, VMware Horizon View, thin clients (Dell Wyse/iGel), VDI, Desktop Support ( VDI, RDSH, AVS a plus)
• Leadership skills, manages workloads and handles ticket assignments on a daily basis
• Oversees/coordinates logistics and resources for assignments related to office moves/relocations
• Proven experience leading a diverse team and managing technical projects
• 4 years plus experience as a Desktop Lead