DESKTOP SUPPORT

– ALL LEVELS – 

SAN FRANCISCO, SAN JOSE, PALO ALTO

IT/HEALTH CARE/BIOTECH /PHARMACEUTICAL BACKGROUND PREFERRED

Option 1 Staffing is an award winning, statewide, recognized leader in staffing and recruiting, specializing in placing the highest caliber of Non-Clinical Healthcare, Information Technology, Supply Chain, Administrative/Office and Accounting/Finance professionals in contract and direct-hire opportunities. We work with top and emerging companies in the Technology and Healthcare industry.

Option 1 Staffing is currently recruiting for Desktop Support Candidates with 1-5 years of desktop experience.  We have multiple openings from San Francisco to San Jose, CA.  The successful IT Desktop Support Candidates will be customer focused and motivated by team success. You will be innovative, energetic, and able to adapt to new processes and procedures quickly while dealing with a high volume of requests. You will also be committed, flexible, and have demonstrated ability to maintain high levels of productivity while maintaining quality support. You will deliver first tier phone support while acting as first point of escalation for client and staff issues. These role monitors and prioritizes the Service Desk phone line, e-mail message queues and automated request queue to ensure that all incidents and requests are resolved according to service level agreements and properly escalated when necessary. There are many open roles and all levels.  Please apply!

Job Responsibilities

• Resolves technical issues with operating systems, hardware, software and network connectivity. Escalates issues as needed.
• Answers end-user technology questions and provides general information regarding departmental computing policies and service agreements.
• Ensures metrics and service level agreements are upheld.
• Contributes to and helps maintain the Knowledge Base.
• Provides coverage to desktop support as needed.
• May develop, maintain and/or disseminate departmental or functional specific policies and procedures. May also be responsible for maintaining a departmental standard operating procedures (SOP) manual if available.
• Uses a ticketing system to manage assigned cases. Logs all activities and case updates. Creates and maintains accurate asset records for all devices worked on.

Education

• High School Diploma

Experience

Associate’s degree is preferred.

 Prior experience working in a customer service environment in the Health Care, Bio Tech, IT or Pharmaceutical industries. 1 -5 years of experience.

Knowledge, Skills and Abilities

• Demonstrated experience with an IT Service Management ticketing system.
• Demonstrated experience supporting end-user services technology, including Windows and Mac OS desktop support, iOS and Android mobile device support and Exchange support.
• Demonstrated ability to troubleshoot Apple and Windows computers, smartphones, tablets and printers.

For immediate consideration, please apply!

We Offer:

• Excellent opportunity to work for a outstanding, large and growing company!
• Awesome Benefits!
• Excellent salary!
• Medical Insurance
• 401K

 “Best of Staffing Award”

Best of Staffing Award is the only award in the U.S that recognizes staffing agencies that have proven superior service quality based entirely on ratings provided by their clients and job candidates.   Award winners make up less than 2% of all staffing agencies in North America.

“Top Performer Award”

Top Performer Award by Workforce Logiq highlights high-performing staffing companies who are chosen based on a variety of criteria critical to our clients’ satisfaction, including customers serviced, cycle time, submittals per requisition, percentage of submittals hired, program compliance, fill ratio, and more.

 Member American Staffing Association Since 1991.