650 941-5115 Mon - Fri 8:00 am to 5:00 pm.

MANAGER END USER SERVICES

  • Location:
  • Salary:
    negotiable
  • Job type:
    Full-Time
  • Posted:
    1 month ago
  • Category:
    Information Technology
  • Deadline:
    Open
  • Job Level:

MANAGER – END USER SERVICES

DIRECT HIRE

MENLO PARK, CA

Exciting Opportunity For Someone Who Wants to Work for a Large, Highly Successful Company!

 

Option 1 Staffing is an award winning, local recognized leader in staffing and recruiting, specializing in placing the highest caliber of Administrative, Accounting, IT, Finance and Non Clinical Healthcare professionals in contract and direct-hire opportunities. We work with top and emerging companies in the Technology and Healthcare industry.

Option 1 Staffing is currently recruiting for a  Manager-End User Services for one of our Top Clients!

You and your team will support the end entire user community of the organization. providing excellent superior customer service with technical leadership.

Job Summary:

​Manage daily schedule and responsibilities for support staff consistent with organizational goals and objectives. Key responsibilities include, analysis of support requests to determine potential improvements to service delivery, manage allocation of resources to ensure effective delivery of services to customers and manage large-scale roll outs of new technologies and upgrades. Prior experience working with Service Now preferred.

Responsibilities:

  • Manage, review and direct daily activities of 10 plus direct reports and contractors.
  • Defines End User project delivery process, procedures and best practices.
  • Ensures the proactive delivery of effective and efficient services to departments and users.
  • Manage the introduction of innovative products, services and processes to the customer base.
  • Improving overall customer experience.
  • Design and implement road map and infrastructure needed to drive growth and operational success.
  • Manager and maintain a detailed budgets.

Qualifications:

  • Engineering background preferably in End User Device
  • Technically proficient in SCCM
  • Technically proficient in Imaging and creating Task Sequences
  • Technical understanding of InTune, AutoPilot and O365
  • Able to troubleshoot complex.
  • Able to assess team member skill set and develop minimum level of technical knowledge standards for team
  • Also enforce team training to ensure minimum is achieved by all team members
    • Proficient in managing large scale projects such as annual refresh of hardware and special projects such as Windows 7 to Windows 10 migration
    • Able to work with other technical leaders in the organization such as Desktop Engineering and Networking
    • Focus on process improvement and automation.
  • Needs to be able to assess current ticket load and determine how automation of root cause analysis can reduce ticket volumes by 20%
  • 8-10 Years of Technical and Management experience

Education:

Bachelor’s Degree in Business Management, Computer Science or related field.

Excellent Salary, Benefits and Team!

For immediate consideration apply today!

Google Review

★★★★★

Option 1 Staffing is an incredible company that centralizes their staffing approach to each specific candidate and works with them directly to find them a job most suitable for them. The employees are awesome and make you feel absolutely comfortable with their genuine personalities establishing a friend-like relationship of trust between the employee and client. They helped find me a fabulous job that is definitely my style in every way. They get to know you and in doing so they match the correct position with the right kind of person. THANK YOU!!! I am so happy with your work and where I am working today!

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