650 941-5115 Mon - Fri 8:00 am to 5:00 pm.

CALL CENTER OPERATOR

  • Location:
  • Salary:
    negotiable
  • Job type:
    Contract
  • Posted:
    2 weeks ago
  • Category:
    Administrative/Office, Healthcare
  • Deadline:
    February 22, 2022
  • Job Level:

CALL CENTER OPERATOR

MOUNTAIN VIEW, CA

 

OPTION 1 STAFFING is currently recruiting for a Call Center Operator to assist one of our top clients. This is a medical facility. You will be the first point of contact for anyone calling the hospital’s main number. You will be responsible for accurately processing incoming calls for: staff (internal), public (external), physicians (answering service clients), and emergency code responses. You will focus on providing callers with general inquiry assistance and efficiently transferring calls to the appropriate destinations. You will work closely with clinical staff, department management and clients to ensure calls are handled with a high degree of customer service. At a lower volume, this position will also initiate outgoing calls and other notifications via phone, two-way radio and overhead building paging systems. Other duties include but are not limited to updating system information, completing required documentation and escalating priority issues according to operating procedures. Additionally, you will assist with department: scheduling, training, administrative functions, reports, procedural enhancements and special projects.

Qualifications

  1. High School degree or equivalent.
  2. Previous call center, dispatch, or customer service experience, preferably in a hospital or healthcare environment.
  3. Proficient use of communication systems including multi-line phones, two-way radios, vocera and building paging.
  4. Previous experience with Cisco UCCX, Intellidesk platforms and Siemens and Simplex fire panels highly desirable.
  5. Proficient use of computer systems including but not limited to Microsoft Office applications, email and internet.
  6. Proficient use of proper English and strong verbal, reading and comprehension skills.
  7. Knowledge of or ability to quickly learn healthcare and emergency terminology and procedures.
  8. Ability to listen carefully and accurately recall detailed information in a fast-paced environment.
  9. Ability to take action as indicated by general instructions and established procedures to resolve routine assignments.
  10. Ability to successfully prioritize multiple tasks and manage resources within established timeframes.
  11. Be compassionate, professional and maintain alert composure at all times.

Schedule

Monday 11:00 AM – 7:00 PM

Tuesday 11:00 AM -7:00 PM

Friday 3:00PM 11:00 PM

Saturday 3:00-11:00 PM

(additional shifts also available in even of sick call, PTO request, LOA)

For immediate consideration, please apply!

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