CALL CENTER OPERATOR
MOUNTAIN VIEW, CA
OPTION 1 STAFFING is currently recruiting for a Call Center Operator to assist one of our top clients. This is a medical facility. You will be the first point of contact for anyone calling the hospital’s main number. You will be responsible for accurately processing incoming calls for: staff (internal), public (external), physicians (answering service clients), and emergency code responses. You will focus on providing callers with general inquiry assistance and efficiently transferring calls to the appropriate destinations. You will work closely with clinical staff, department management and clients to ensure calls are handled with a high degree of customer service. At a lower volume, this position will also initiate outgoing calls and other notifications via phone, two-way radio and overhead building paging systems. Other duties include but are not limited to updating system information, completing required documentation and escalating priority issues according to operating procedures. Additionally, you will assist with department: scheduling, training, administrative functions, reports, procedural enhancements and special projects.
Monday 11:00 AM – 7:00 PM
Tuesday 11:00 AM -7:00 PM
Friday 3:00PM 11:00 PM
Saturday 3:00-11:00 PM
(additional shifts also available in even of sick call, PTO request, LOA)
For immediate consideration, please apply!